Statement of Work – Accessibility (a11y) Consulting Services

Turning accessibility requirements into clear, developer-ready work your team can ship—from evidence-backed audits and VPAT/ACRs to hands-on remediation and regulatory compliance.

By agreeing to this Statement of Work (SOW), both parties consent to the terms and conditions outlined herein and in the accompanying “Contract” specific to your project, pertaining to the Services to be performed under this SOW.

Last Updated: October 9, 2026

Term

This SOW commences on the subscription, payment, or acceptance date specified in your invoice or scope request and continues until all services are performed and deliverables provided by Virtually(Creative), unless terminated earlier per the Contract. Expiration or termination of the Contract does not terminate this SOW; all applicable terms and conditions of the Contract remain in effect until this SOW concludes.

Project Description

Virtually(Creative) delivers specialized Accessibility (a11y) Consulting Services through our dedicated practice portal (a11yconsultants.virtuallycreative.ca). Unlike traditional auditors who simply hand over a list of broken items, we guide organizations through the full lifecycle: manual testing with assistive technologies, code-level remediation support, defensible documentation (VPAT/ACR), and regulatory filings across Ontario (AODA), U.S. Federal (ADA Title II & HHS Section 504), and international standards (EN 301 549).

Scope of Services

Virtually(Creative) delivers accessibility services across 7 productized service lines, priced on fixed-fee or retainer models:

Conformance Audits ($175/screen, 8-screen minimum):
- Manual evaluation against WCAG 2.1 Level AA (2.2 AA optional) using screen readers (NVDA, JAWS, VoiceOver), keyboard-only navigation, and automated scan triage.
- Scoped on unique templates and critical user flows (e.g., checkout, registration, portals).
- Deliverable includes structured findings categorized by impact (Blocker, Major, Minor), code-level fix guidance, and a prioritized developer roadmap.
VPAT / ACR Package ($4,500 – $8,500):
- Designed for SaaS and EdTech vendors needing defensible documentation to unblock enterprise, municipal, or higher-education deals.
- Includes scoped conformance audit and completed VPAT 2.5 / Accessibility Conformance Report (ACR) delivered within 10 business days.
- Tiered by standard: WCAG Edition ($4,500), WCAG + Section 508 Edition ($6,000), or International Edition covering WCAG + 508 + EN 301 549 ($8,500).
AODA Compliance Filing Support ($3,500 fixed):
- Purpose-built for Ontario private-sector businesses and non-profits (50+ employees) and public bodies facing triennial compliance reporting.
- Includes WCAG AA web/document assessment, gap report, remediation roadmap, and direct support completing the official provincial Accessibility Compliance Report.
Developer Remediation Support ($195/hr or blocks of 20h/40h):
- Direct pair-programming with the client’s engineering team, pull request (PR) code reviews, component-level ARIA fixes, and verification testing.
Ongoing Compliance Retainer ($2,500/mo – $7,500/mo, 6-month min):
- Continuous release-gate monitoring, quarterly re-tests, updated ACRs, and unlimited async developer Q&A to ensure long-term conformance.
Role-Based Training & Workshops ($850 – $2,800):
- Customized workshops for developers, designers, content authors, and procurement teams (focusing on vendor VPAT evaluation).
Document & PDF Remediation ($12/page standard, $18/page forms):
- Full tagging, reading-order correction, and accessibility validation for digital documents, permits, agendas, and downloadable assets.

Project Workflow & Implementation

Every engagement follows a structured 4-stage delivery process managed through our dedicated accessibility practice:

Scope: Agree on target properties, critical user journeys, regulatory standards (WCAG 2.1/2.2 AA, AODA, Title II, Section 508), and technical access parameters.
Evaluate: Conduct manual assistive-technology testing and automated sweeps to document barriers, reproduce issues, and measure human impact.
Resolve: Work alongside client developers to implement component-level code fixes and structural updates.
Verify: Retest updated builds, update evidence logs, and issue final ACRs or publishable accessibility statements.

Kick-off Requirements:

Approved decision-maker(s).
Signed Contract and SOW.
First payment processed.
Scheduled kick-off and technical alignment call.

Timeline Adjustments:
Delays caused by delayed code deployments, missed review deadlines, or platform access restrictions will necessitate a revised timeline based on Virtually(Creative)’s availability. Rush deployments (< 10 business days) incur a 35% expedited fee.

Acceptance Criteria

Approval Period:

Clients have 5 business days to review and approve audit reports, ACR deliverables, and remediation roadmaps. Lack of written response within this period constitutes approval (“deemed approval”).

Assumptions and Dependencies

All consulting and remediation services are delivered remotely.
Client is responsible for granting access to staging/production environments, codebases, or test credentials where required.
Automated tools detect approximately 30–40% of WCAG criteria; manual evaluation forms the primary basis of our testing.
Conformance testing reflects the state of digital properties during the specific testing window. Subsequent code releases or content updates require ongoing re-testing.

Customer Responsibilities

To ensure a smooth delivery timeline, the customer is responsible for:

Environment Credentials: Providing valid access to staging or pre-production URLs, accounts, or user flows.
Developer Allocation: Assigning internal or third-party engineering resources to execute recommended code fixes (unless engaged under Remediation Support).
Timely Reviews: Providing feedback on audit findings and approving completed documentation within 5 business days.

Dormancy & Restart Fees:

If a project is inactive for 21 business days due to a lack of client response or delayed environment access, it will be considered dormant and subject to a restart fee equal to the project’s list price.

Compliance & Legal Considerations

Virtually(Creative) follows industry-standard WCAG-EM methodologies and manual assistive-technology testing protocols. While our audits, remediation guidance, and ACRs provide defensible technical evidence of conformance, Virtually(Creative) does not provide formal legal advice, nor do our services guarantee immunity from regulatory enforcement or third-party litigation. Legal interpretations should always be reviewed with qualified legal counsel.

Confidentiality & NDA
Virtually(Creative) treats all client audit findings, source code, and internal compliance data as strictly confidential. A mutual Non-Disclosure Agreement (NDA) is available upon request.