who we are and what we're all about
Effective Mar 16, 2021
Virtually(Creative) is built and operated as a privacy-first agency. We make money from paying clients, so there’s no need to sell, rent or give away any personal data from clients. Fundamental to our Privacy-focused approach is also the idea that data in aggregate is as useful as specific personal data.
We only ask for personal information when we actually need it—like our payment & contact forms. We use fair and lawful means to collect it, and only with your knowledge and consent.
The only third parties that we share data with are secure and we only share what’s required:
Stripe, for third-party secure payment processing. We do not store or collect any of your payment card details.
Mailchimp, for marketing emails to people who have consented to be on our mailing list for marketing and information purposes. We only share a name and email address with them, and only when you have consented for this information to be shared, like when you sign up for our newsletter or purchase a subscription service.
StreakCRM, for all client account-related emails. These emails are critical to the maintenance and continued use of your account, our business working relationship with you to help keep track of our general communication.
how you get in touch with us
What Data is Collected?
what info is collected, and when we gather it
Virtually(Creative) may collect personal information from you directly whenever you contact us or have any involvement with us.
For example, when you
respond to Virtually(Creative) emails,
fill out contact forms on the website
reply to surveys
phone calls for support
instant messaging for communication
we collect your email address, name and any other information you choose to include in the body of your email or responses. If you contact us by phone, we will collect the phone number you use to call Virtually(Creative). All chat or instant messaging services have logging turned on.
If you’re a Virtually(Creative) client, you will provide your contact details, such as name, shipping address, billing address, telephone number, emails. As part of your business relationship with us, we may also receive financial, personal or business-related information about products, services or industry knowledge as related to projects we’re engaged in together.
Virtually(Creative) may also collect personal information from you indirectly,
when you have given other organizations permission to share it: your information may be provided to us by other organizations if you have given them your permission. This might for example be a business working with us or when you buy a product or service from a third-party organization. The information we receive from other organizations depends on your settings or the options responses you have given them.
When it is in available social media: depending on your settings or the privacy policies applying for social media and messaging services you use, like Facebook, Instagram, Twitter, Google, Microsoft, GoDaddy, you might give us permission to access information from those accounts or services.
how long we keep your data
Virtually(Creative) will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
how we protect your data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While Virtually(Creative) strives to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Additional security can be added upon request, including additional levels of encrypted communications for all points of contact if data is sensitive in nature.
how your data moves about
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside North America and choose to provide information to us, please note that we transfer the data, including Personal Data, to North America and process it there.
if we get help, this is what they know
Virtually(Creative) may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
sometimes these are updated