• Frequently Asked Questions

I am totally new to this “website thing”. How does the whole process work?

Never fear, that’s why we are here. VirtuallyCreative walks you through each step while communicating simply and clearly.

Once we take your project on and have worked out the payment details you’ll get an invitation to join our Project Management platform. Inside here are all the details of the project including milestones, deliverables and comments between us.

We track all progress and you can see, at any time using the portal, progress on your Website build.

How long has Virtually(Creative) created websites?

Virtually(Creative) was founded in 2005 by Al Romano. With over 10 years of development and design experience.

How much does a website cost?

The cost of a website can vary depending on various factors, just like the cost of a house may vary. At Virtually(Creative), we’re very transparent about our pricing, all costs are published on our pricing page.

How does the payment process work?

There are several project types and bespoke services. Each project has a provided payment schedule which is agreed-upon before-hand.

Payments are made using Freshbooks, and processed by Paypal or Stripe.

Electronic Money Transfers (EMT) and direct PayPal payments are available as well – but must be requested as a payment option in advance.

What kind of businesses do you work with?

I work primarily with small start-ups, large corporations, nonprofits, B2B, B2C and others  across many business industries such as technology, food, apparel, health + beauty, travel, arts, and more.

Over the years, I’ve helped businesses improve customer service, market their products, and attract customers. Functionality requests range from basic to advanced. I take the time to get to know your industry, organization, and competitors to ensure your site supports all of your goals.

How long does it take to build a website?

Our standard websites take approximately 30 days to create. Our E-commerce (online store) websites take approximately 160 days to create. Time will vary from project to project.

Who will I work with during the project?

Our clients work directly with me, Al. Virtually(Creative) is a solo, freelance development operation that consists of just one developer. Depending on the size of your project additional talented individuals might be included, but all queries and concerns go through the developer, Al.

What platform do you build your websites on?

For standard projects, I build all websites on the open-source Content Management System (CMS) platform called WordPress.

Some projects might have different requirements and other CMS platforms might be used (Drupal, ProcessWire, Magento etc…).

Do you work with non-open source platforms like Expression Engine?

No. We are exclusively an open source freelance shop. In choosing to build with one technology stack over the past 10 years, we have become experts in open source content management platforms and can create extremely custom solutions for our clients.

Do I own my website?

No, not in terms of resale value.

But you do control everything about your website. Open Source platforms are free to use, but you can’t claim ownership of the free platform itself.

Think of it like leasing a vehicle; you didn’t make your car, you purchased it pre-built but, once it’s yours, are free to drive and use it how you wish.

If for any reason you decide you want to take your site to another hosting service and/or get another company to service the site, I will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours to control after all, and I want you to take it wherever you go.

Can you help me update my existing website that another web firm built?

No. We only support websites that we have fully built. We have this policy so that we can 100% stand behind everything that is developed. There are issues of liability when multiple programmers touch the same code over time.

“Too many chefs in the kitchen…”

Can you help me write content for my website?

Yes. We include copy writing and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website in the planning stages.

Can you help me source photos for my website?

Yes. We will help you source stock photos from sites such as www.123rf.com and similar stock photography sites. We will also help you sort out the best pricing plans when picking stock photo services.

Where is my website hosted?

All websites that Virtually(Creative) creates must live on web servers typically within Canada or the eastern United States. Either hosted by Virtually(Creative), or with your own hosting of your choice.

The companies Virtually(Creative) relies upon for web hosting are Digital Ocean, GoDaddy, Pantheon, SiteGround and Heroku.

Digital Ocean and GoDaddy do provide cloud hosting within Canada (Toronto) if you specifically require physical cloud architecture within Canadian borders.

What type of web hosting does Virtually(Creative) use?

Virtually(Creative) houses clients on a variety of hosting environments depending on a client’s specific needs.

We often use:

  • GoDaddy
  • Pantheon
  • Digital Ocean (with ServerPilot)
  • Heroku
  • SiteGround
How is my website backed up?

All websites under the WordPress CMS are backed up and hosted off-server in a Google Drive account. Website Backups are part of the WordPress Upkeep & Maintenance Service.

How much does web hosting cost with Virtually(Creative)?

Virtually(Creative) is a recognized GoDaddy Pro Developer and service Re-seller and can easily manage and upkeep your GoDaddy accounts and services. We also provide a discount on GoDaddy services when purchased through Virtually(Creative).

Virtually(Creative) uses SiteGround for all subscription-based clients and offers fully-managed WordPress hosting.

Hosting usually starts at $15/month and can scale up with usage, storage and security requirements. View the pricing page for full details.

Will you provide a full copy/backup of our site if requested?

Yes! All websites are backed-up as part of the development process for your project.

Once your project is complete, to continually have automated backups after launch, a WordPress Upkeep & Maintenance Service Subscription is required.

Downloadable backups can be requested for no additional costs as part of the Subscription service.

How do you provide support for clients?

Virtually(Creative) supplies support for all clients using the Feedback & Support area as well as Live Chat on the website. Clients can create a support ticket, track ticket status and get a notification upon updates to their request.

For enterprise level clients, a custom support plan is included with your website and the corresponding support tool must be used for immediate support. Enterprise clients can still utilize the Feedback & Support area as well.

What’s with the name?

The name Virtually(Creative) is a double entendre. As a web developer, its a joke using a convention in coding. Creative is a variable of the function virtually.

function virtually(creative, variable 2, variable 3, etc..) {
    // your code would live in here...

It can be interpreted as “while in the virtual space, one can be creative” or, that
“creativity can only come while virtual”. This is because in real life, using a paintbrush, I am useless. I prefer a mouse/keyboard over a paintbrush/pallet as my artistic tools of choice.